Thorogood is a professional services firm. Our people share an appropriate set of values to ensure our team takes responsibility to deliver outstanding work for clients with integrity and performance standards that are second to none. Our values are the one area in the firm in which there is no room for diversity.
Our work depends on cooperation and teamwork; there is no room for prima donnas.
Maintaining high work standards means that our people are prepared to work as hard and as long as is necessary to get the job done to the best level it can possibly be done. We will not let a problem beat us.
We care about our clients. We make commitments to clients that reflect a balanced set of priorities, and deliver on our commitments. We never let a client down.
Our consultants never mislead. They never tell a client that we have done something before, when we haven’t. However, we are continually succeeding with new technologies and solving new problems, so we understand and have confidence in our capabilities. So when we do tell clients that we can do things that we have never done before, they know we mean it. Clients trust us to make the latest technologies work and to solve unique problems. They know that we will not give up.
Our people are open and honest with each other and with clients, as far as individual privacy and commercial confidentiality allow. This means that difficult issues cannot be fudged, and must be tackled with care and sensitivity. Colleagues must be worthy of each other’s trust as they are worthy of a client’s trust.
Readiness to change
Technology and business move very quickly. Each member of the firm must stay open to new ideas, new technologies and new ways of doing business. The way we do business today isn’t going to be viable forever. It is inevitable that we will need to adapt to new demands and new ways of delivering value in the future.
Consultants are ultimately responsible for their own development and performance. The firm will encourage, support and help in every way possible, but cannot guarantee people success. Neither do we accept performance that falls below our established work standard.