Ready skills
A further benefit is ready availability of skilled people with knowledge of the system, at pre-agreed rates, when adaptation of the system is necessary or enhancements are required.

To ensure clients receive the most responsive service possible we deploy technical service managers and account service managers on each support account. We also pro-actively make suggestions to help clients reduce the long-term cost of system ownership.

Our support for a major retail group's procurement data warehouse is an efficient example of an existing remote support contract. Here remote access enables us to serve a group head office and its operating companies across Europe.